Privacy Policy
Last updated: 20/10/2026
Built Homes & Renovations Pty Ltd (ABN 30 600 154 372), trading as Built Homes & Renovations (“we”, “us”, “our”), respects your privacy. This policy explains how we collect, use, store and share your personal information.
What we collect
We may collect:
• your name, phone number, email address and suburb or address
• details about your project, such as the type of build, budget, timeframe, land, plans and approvals
• anything else you choose to tell us by phone, email, message or in person
• information about how you use our website and interact with our ads, collected through cookies
and similar technology
How we collect it
We collect information when you fill in a form on our website, submit an enquiry or lead form
through Facebook or Instagram, message us on social media, call or email us, meet us in person, or
are referred to us by someone else.
Why we collect it
We use your information to respond to your enquiry, arrange consultations and quotes, plan and deliver your build or renovation, keep you updated, send you relevant information about our services (you can opt out at any time), and improve our website and advertising.
Who we share it with
We only share your information where needed, with:
• our staff
• designers, engineers, certifiers, trades and suppliers working on your project
• service providers who help us run the business, such as website hosting, email, software and advertising platforms (including Meta and Google)
• anyone we’re required to share it with by law
We do not sell your personal information.
Overseas storage
Some of our service providers, including Meta (Facebook and Instagram) and Google, may store information on servers outside Australia, including in the United States.
Cookies, the Meta Pixel and advertising
Our website uses cookies and tools such as the Meta Pixel and Google Analytics to understand how visitors use the site and to show relevant ads on Facebook and Instagram. These tools may collect information such as your IP address, device and browser type, and pages viewed. You can block or delete cookies in your browser settings and manage ad preferences in your Facebook and Instagram settings.
Keeping it secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. When we no longer need it, we delete or de-identify it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to stop contacting you. Just get in touch using the details below.
Complaints
If you have a concern about how we’ve handled your information, please contact us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Paul Jeffery
Built Homes & Renovations
Email: paul@builthr.com.au
Phone: 0407 133 212
Address: 18A Harvton Street, Stafford, 4053
